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Terms & Conditions

Welcome to the website terms and conditions for use and/or shop you agree to be bound by the terms and conditions set out below. 

Information on website:
We have taken all reasonable care in the preparation of the information on this website. However, we make no representation or warranty of any kind in respect to the information. We disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the material on this website and will accept no liability for any loss (direct, indirect or consequential) or damage arising as a result of problems with access. This website should not be used as a replacement for advice form a medical professional. We reserve the right to change price, availability and description information without notice. If you find an error or omission at this website, please let us know.

Acceptance of orders:
All orders are subject to validation, acceptance and availability. We validate your order and credit or debit card details you submit to us before your order can be accepted. If your order passes our validation check we will send you an order confirmation email. This is our acceptance of your order. We reserve the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order is not available you will be contacted by email and you will have the option either to wait until the order is available or to have a refund.

Price and Payment:
We have taken great care to ensure prices are accurate. There may occasionally be an error and items may be mispriced. In this event we will either contact you to ask if you wish to cancel the order or simply cancel the order and notify you at our own discretion. All prices include VAT where appropriate, but not the cost of delivery. Payment can be made by any of the specified payment methods. Payment will be debited and cleared from your account before the despatch of your order. 

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been dispatched.Once you have placed an order, if we are unable to dispatch any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order. All deliveries are estimated dates only and not guaranteed. Our current delivery charges are subject to change at any time. If your orders are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. If you decide to not have the goods returned, we will charge a restocking fee of up to £10. We will be unable to refund actual delivery costs. 

Export/Import Duty and Restrictions:
There are no export restrictions onhomeopathic remedies, flower remedies and other natural health care products from the UK, and orders will be sent to you either via Royal Mail or third party courier service. Prior to completing your orders please ensure you comply with any import duties your country may have, as well as all applicable laws and regulations. If you order Products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Cancelling Order:
You have the right to cancel your contract at any time up to 7 working days after the day on which you receive the goods you ordered. You must inform us of the cancellation of the contract. You must take reasonable care of the goods whilst in your possession and they must be returned to us promptly at your cost. We recommend the use of a recorded delivery service. You can no longer cancel your order once you have opened the product container or used the products.

Returns and Refunds:
Any issues with your order must be reported in writing to our Customer Services within 7 days for both UK and International orders from the date of receipt of the products. We may request photographic evidence of any damaged goods in respect of your claim. You will be responsible for the cost of returning all unwanted items (within 28days of delivery) back to us. We recommend using a recorded delivery service. Any refunds will be refunded via the same means as when the order was placed and by no other methods. Please allow up to 14 days for the adjustment to be visible on your account.


Registration data and certain other information about you are subject to our Privacy Policy. We recommend that you read our Privacy Policy before you accept these Terms and Conditions.

The trade marks, names, logos and service marks displayed on this website are registered and unregistered trademarks of their respective holders. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of their respective holders. 

Links or Resources:
We may provide links to other websites or resources for our customer’s convenience. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and so not endorse and are not responsible or liable, direct or indirect. When visiting external links you must refer to that external website terms and conditions ofuse at your own risk.

We make no warranties, representations, statements or guarantees regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

All information on our website is provided for information purposes only and not as a substitute to your existing communication with your health-care provider. We cannot give a guarantee that every piece of information on our website is true, accurate or up to date all times. We recommend that you do not solely rely on the information presented on our website.Contact your health-care provider immediately if you suspect that you have a medical problem. If you are already using a medicine, remedy or other supplement, you should always ensure it is safe to start taking a new product alongside this. Always read the product information contained on the pack, as well as the patient information leaflet if provided before taking any medicine, remedy or other supplement. We strongly recommend that you consult your health-care provider before taking any complementary therapies. The naming of any organisation, product, complementary therapy or practitioner on our website does not imply endorsement by us. Actual product packaging and materials may contain more and/or different information than that shown on our website.Information and statements about products are not intended to be used to diagnose, treat, cure, or prevent any disease or health condition. We accept no liability for harm or damage caused by any treatment, advice or information contained on our website. 

We reserve the right to alter or amend the terms and conditions at any time without notification to you. We can amend, discontinue or remove content displayed on our website, without liability. You further agree not to use the website to send or post any messages or materials that is unlawful or violates any applicable law. You agree to indemnify and hold Homeopathy Express are harmless from all liabilities, claims and expenses that arise out of the content you send or post, use or misuse on the website.

These terms and conditions are governed by the laws of England and Wales and disputes arising here for shall be subject to the exclusive jurisdictions of the courts of England and wales. Contents on the website are not necessarily appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers accessing the website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws. 

If you have any questions, please contact us by email: